Influencer Marketing Hub sets itself apart from conventional review platforms through the involvement of Social Media experts such as Werner Geyser, Djanan Kasumovic, Camille Kennedy, Dave Eagle, and other notable industry figures. This expert team brings a profound understanding of the Social Media landscape, assessing tools and platforms with an insider’s perspective on capabilities, experience, and industry acumen. Unlike user-generated review platforms, Influencer Marketing Hub’s evaluations are rooted in extensive firsthand experience and direct interactions with the tools and platforms in question. This ensures that the reviews are not only trustworthy but also deeply informed. High-caliber brands like Sculpt, ICUC.Social, and Cartwright undergo rigorous monthly evaluations, highlighting the platform’s commitment to identifying and showcasing top-tier solutions in Social Media and beyond.
Influencer Marketing Hub has consistently been recognized by leading media outlets for our authoritative data, findings, and insights within the Social Media landscape. Our platform is frequently cited as a trusted source of information, demonstrating the value and impact of our work in shaping industry standards and practices.
Influencer Marketing Hub employs an expert-driven methodology to evaluate Social Media agencies, ensuring that our recommendations are both reliable and comprehensive. This approach is designed to help businesses and individuals find the best agencies to meet their specific Social Media needs. Here’s how we assess the various agencies like Sculpt, ICUC.Social, and Cartwright:
What does it take for a brand to thrive on TikTok in 2025—posting more content, or mastering the conversations happening in the comments, stitches, and duets?
As TikTok cements itself as the front line of cultural dialogue, community management has shifted from a support function to a growth strategy. The biggest trend is clear: brands are no longer judged solely by the content they publish, but by the way they interact with audiences in real time.
Timely replies, authentic creator handoffs, and seamless Live and Shop integrations are the difference between noise and sustained brand presence.
This article explores the best TikTok community management agencies for 2025, focusing on those capable of scaling engagement, protecting brand safety, and turning every audience touchpoint into measurable growth.
1. Sculpt
Sculpt is a B2B social agency that treats TikTok community management as a growth engine. The team runs proactive and reactive programs across TikTok—listening for brand and category conversations, replying in comments and DMs, and seeding credible participation that compounds reach in SaaS, cybersecurity, manufacturing, and other complex categories.
Engagement operations plug into established suites (e.g., Sprout, Sprinklr) and follow clear cadences: weekday account passes, defined response guidelines, triage to customer-support experts when needed, and pre-approved proactive replies that publish within 12–24 hours.
A global, remote team working across multiple time zones keeps the motion consistent while keeping governance tight.
What Makes Sculpt Stand Out
Sculpt runs TikTok engagement like an editorial desk. Community managers map the conversation daily, monitor tagged and untagged mentions, and enter relevant threads with purposeful, on-brand replies.
Social listening surfaces the creators, hashtags, and moments that matter; editorial response calendars translate those findings into timely comments that extend the narrative beyond a single post. Escalation paths are defined: product and support questions move to specialists without breaking the TikTok experience, and comment handling adheres to response rules that preserve tone and compliance.
Governance is built in. The team maintains a response tracker covering copy approvals and performance, tags content at the post level to close the loop on what sparks quality interactions, and reports outcomes that senior marketers care about—share-of-voice movement, interaction quality, and conversation lift.
Tooling isn’t theoretical: monitoring and routing run inside enterprise suites or a client’s preferred stack, with weekday coverage and 1–3 account passes per day to keep pace without sacrificing accuracy. This turns TikTok comment sections into a reliable distribution channel and an insights feed for creative and media decisions.
Sculpt’s B2B specialization matters on TikTok. The team translates professional narratives into TikTok-native participation—executive and employee POVs, video replies that advance a thread, and ABM-style touches that keep high-value accounts within reach.
The result is a program optimized for credibility and compounding reach in categories where depth beats gimmicks.
When to Choose Sculpt
Choose Sculpt when TikTok success depends on disciplined comment ops, proactive conversation entry, and ABM-style touches for high-value accounts. It’s a fit for enterprise and mid-market B2B brands that need weekday coverage, defined escalation to product and support teams, and measurable share-of-voice gains without gimmicks.
For Live Shopping or 24/7 commerce care, pair Sculpt’s editorial-grade community engine with a commerce support partner; for daily credibility and compounding reach on TikTok in complex categories, Sculpt is a confident choice.
Sculpt
Sculpt is a B2B social media marketing agency. We help clients use paid and organic social media to reach their customers, inspire their advocates, and close more deals.
10 - 50
Iowa City, IA
Best for:
Enterprise B2B brands
Sculpt
Sculpt is a B2B social media marketing agency. We help clients use paid and organic social media to reach their customers, inspire their advocates, and close more deals.
2. ICUC.Social
ICUC.Social offers end-to-end TikTok community management as part of its social media ecosystem. Their service includes 24/7 moderation, social listening, community escalation reporting, and real-time UGC optimization.
ICUC serves large brands, providing always-on coverage, digital customer care, and crisis support around the clock. They blend culture-driven customer care with tools capable of tracking mentions, scaling moderation, and integrating brand voice in elevated community interactions.
Their priorities include protecting brand safety, enabling authentic community engagement, and transforming reactive community inputs into signal-level insights.
What Makes ICUC.Social Stand Out
ICUC.Social anchors its TikTok work on three pillars: continuous monitoring, culture awareness, and robust escalation. Their social listening toolset is tuned to TikTok, with the capacity to catch untagged mentions and emerging brand-adjacent content, helping to surface UGC and community voice proactively.
ICUC delivers “surprise and delight” campaigns, which involve identifying individual voices in the community and responding in ways that feel personal—swag-drops or recognition, for example. During crisis or high-risk times, such as the COVID-19 period, ICUC enabled Chili’s to maintain a consistent brand voice and transparency thanks to listening workflows and escalation support.
Their 24/7 availability is not just a headline—it’s a core capability. ICUC provides round-the-clock moderation and digital care, including nights, holidays, and global time zones.
Case Study
Chili’s needed a partner who could not just publish content on TikTok but deeply understand its community, optimize UGC, and meet the demand for continuous brand care during the disruptions of the COVID-19 pandemic.
ICUC stepped in as Chili’s 24/7 partner, delivering full TikTok optimization and community management with large-scale moderation, active social listening, and consistent brand voice.
ICUC moderated over 25,000 items per month, tracked more than 14,000 mentions, and escalated around 1,000 items monthly. They also ran surprise and delight campaigns, used the listening infrastructure to surface community voices, respond to emerging conversations (including escalations), and ensure Chili’s stayed present, responsive, and safe in community spaces.
When to Choose ICUC.Social
Pick ICUC when your brand needs high-volume, always-on, and crisis-aware TikTok community management. They are the right partner if you require around-the-clock moderation, safety/escalation practices baked in, and the capacity to handle large volumes of mentions or UGC.
If your priority is rapid response, community listening, maintaining voice under pressure (e.g. crises or high-risk content), or building trust via surprise & delight and real human connection, ICUC delivers.
If instead your needs center mostly on content creation or influencer amplification without large reactive care or crisis management, you should validate whether ICUC’s offering aligns there, but for enterprise-scale community safety and responsiveness, ICUC is a confident choice.
ICUC.Social
ICUC is the global leader in social media community management and digital customer care. Available 24-hours a day, 365 days-a-year for 19 years and counting, our team of multilingual content and community specialists manage, moderate, monitor, and a...
50+
Best for:
Enterprise and Medium Size Brands
ICUC.Social
ICUC is the global leader in social media community management and digital customer care. Available 24-hours a day, 365 days-a-year for 19 years and counting, our team of multilingual content and community specialists manage, moderate, monitor, and a...
3. Cartwright
Cartwright is a social media agency offering TikTok management that includes content creation, influencer partnerships, and full strategy and reporting. Their TikTok service is designed to help brands build presence via viral or trend-aligned short-form video, leverage user-generated content (UGC), engage followers, and convert interaction into both visibility and community growth.
The agency handles both organic and paid content under their TikTok management umbrella. Their reporting tracks metrics such as views, engagement rates, follower growth, and campaign outcomes.
With a rapidly expanding digital team and recognition across multiple industry awards, Cartwright has become a trusted partner for lifestyle, food & drink, and hospitality brands.
Their growth in London, alongside supporting more than 90 clients and delivering hundreds of campaigns in 2024, underscores their ability to scale community management with creative precision.
What Makes Cartwright Stand Out
Cartwright crafts TikTok management programs grounded in fresh, reactive content that aligns with platform trends. Their offering highlights riding viral challenges, selecting trending audio, and pushing UGC to boost authenticity.
The strategy includes influencer collaboration to extend reach, and content scheduling balanced with responsive community engagement to keep the conversation active. They emphasize storytelling through video content and ensuring that the early seconds capture attention, because attention spans are short on TikTok.
Their reports give brands insight into which content styles, sounds, and moment types are working, enabling data-driven refinement.
The agency also benefits from scale. With a tripled digital team and a year marked by awards, new client wins, and high-profile campaigns, Cartwright has the infrastructure to handle both creative and operational demands. Their model blends consistent posting with community-first interactions, making TikTok management a coordinated effort between strategy, production, and engagement.
Case Study
Indegno, an Italian street food and fast-casual dining brand, partnered with Cartwright to expand into the UK market and build an engaged foodie community on TikTok and other platforms.
Over six months, Cartwright designed a content strategy that emphasized consistent posting, videography, and event-driven content. They supported the campaign with influencer collaborations and frequent engagement sessions, ensuring the audience remained interactive and connected to the brand story.
The results exceeded expectations: more than 65 unique content pieces, 3.2K new followers, 23K profile visits, and 3.6K interactions in just six months. Cartwright turned Indegno’s launch into a sustained community presence, proving their ability to translate fast-casual dining culture into organic TikTok growth.
4. Socially Powerful
Socially Powerful is a global social and community management agency built to keep brands fluent on TikTok. Their programs combine proactive and reactive engagement with trend-led content, creator partnerships, and cultural monitoring, ensuring brands aren’t just visible but actively participating in the conversations that shape their categories.
With offices spanning the UK, US, Europe, and Asia, they deliver around-the-clock coverage and multilingual capability, while maintaining a unified playbook that balances speed, tone, and brand protection. They operate at the intersection of community management, influencer marketing, and creative production, ensuring TikTok comment ops, DM management, and reputation monitoring are integrated directly into content pipelines and paid amplification strategies.
What Makes Socially Powerful Stand Out
Socially Powerful manages TikTok communities with a focus on cultural agility. Their team tracks trending sounds, hashtags, and creator content daily, feeding that intelligence directly into both comment replies and new video creation.
When conversations spike, they move quickly—crafting responses that reflect brand personality while protecting reputation in real time. Moderation isn’t just defensive. They see TikTok’s comments as a stage for creative participation, using replies, stitches, and duets to extend reach and position brands as contributors to ongoing cultural moments.
Execution is supported by defined workflows. Escalation paths handle sensitive interactions without slowing responsiveness. Engagement managers collaborate directly with production teams, ensuring insights from TikTok comment threads shape future campaigns and paid content. Socially Powerful also ties TikTok community management to broader business goals.
Their managers monitor sentiment, tag community themes, and report weekly insights, transforming engagement into a measurable lever for awareness, favorability, and share of voice. Unlike agencies that separate moderation from creative, they integrate both functions, ensuring TikTok management isn’t siloed but part of an ecosystem where insights drive creative output.
Case Study
TikTok tasked Socially Powerful with shifting perceptions among small businesses, many of whom were hesitant to see TikTok as a viable marketing channel. The challenge was twofold: prove TikTok’s ROI potential and showcase the platform’s “Promote” feature, which allows entrepreneurs to put media spend behind organic content.
Socially Powerful designed a complete TikTok channel strategy for TikTok’s official Small Business account, building a full content engine that paired authentic storytelling with disciplined community management.
The team sourced and collaborated with small business owners already active on TikTok, coaching them to film their own stories while Socially Powerful managed editing, publishing, and channel moderation. Community managers engaged with entrepreneurs directly in the comments, providing education, answering questions about TikTok Promote, and amplifying success stories to encourage participation from a wider audience.
@tiktokFor countless small businesses, TikTok isn’t just an app, it’s a lifeline ❤️🩹 #KeepTikTok
The results were substantial. The campaign generated more than 32 million views, attracted over 400,000 new followers, and earned 2 million likes. Beyond the raw metrics, the strategy reframed TikTok for SMEs—from a platform perceived as entertainment-only to a proven growth engine with tangible advertising solutions.
When to Choose Socially Powerful
Select Socially Powerful when TikTok success depends on cultural fluency and community activation at scale. They are the right choice for brands needing global coverage, rapid response to trends, and integrated workflows where comment management feeds directly into creative and influencer campaigns.
If the priority is high-volume community growth, education-led campaigns, or reframing brand perception through authentic narratives, they deliver.
Socially Powerful
We understand attention. What began as an influencer marketing agency has transformed into a global social agency built to help brands untangle the complex interplay of social media platforms, influencer marketing, paid media and advertising, whil...
50+
London, New York, Beijing
Best for:
Medium and Large Brands
Socially Powerful
We understand attention. What began as an influencer marketing agency has transformed into a global social agency built to help brands untangle the complex interplay of social media platforms, influencer marketing, paid media and advertising, whil...
Choosing the Right TikTok Community Partner
Selecting the right TikTok community management agency depends on where your brand is today and what outcomes you’re targeting tomorrow. Each of the agencies we’ve profiled delivers strength in a different dimension of TikTok engagement, from B2B credibility to 24/7 coverage and cultural fluency. The key is matching their specialty to your brand’s unique context.
- Sculpt – Exceptional for B2B brands that need disciplined, editorial-style TikTok engagement rooted in listening, proactive replies, and share-of-voice growth.
- Socially Powerful – Best at cultural agility, trend-led replies, and influencer-infused community management that keeps brands relevant at speed.
- Fresh Content Society – Strong in blending purpose-driven campaigns, UGC amplification, and authentic community interactions that turn audiences into advocates.
- ICUC.Social – The go-to choice for enterprise-scale brands needing 24/7 moderation, robust escalation, and brand-safety-driven TikTok management.
- Cartwright – Ideal for lifestyle and food & drink sectors, combining creative content, influencer partnerships, and hands-on engagement to build organic communities from scratch.
TikTok isn’t just a publishing platform; it’s a community environment where comments, duets, and replies drive the culture. These agencies prove that when managed strategically, community engagement becomes more than moderation — it becomes a growth engine.
Frequently Asked Questions
How does TikTok community management compare to managing Reddit communities?
Reddit agencies often prioritize long-form discussion and subreddit moderation, while TikTok demands faster reactions, trend monitoring, and creator interactions to thrive in real-time.
Which tools can support agencies in scaling TikTok moderation workflows?
Community managers rely on platforms that streamline scheduling, sentiment tracking, and automated moderation, and several leading community management tools now integrate directly with TikTok.
What role do full-service social media management programs play for TikTok brands?
Agencies that blend creative production, influencer activation, and customer engagement offer holistic social media management services that help brands sustain TikTok as part of a larger ecosystem.
How can TikTok community management strengthen brand reputation?
A disciplined response strategy helps brands reduce risks and build trust, aligning closely with established reputation management strategies to boost your brand.
Is managing TikTok communities similar to Instagram community building?
Both platforms reward authentic interaction, but TikTok’s video-first environment requires faster content cycles than those found in Instagram management services.
What does TikTok’s Community Fest reveal about the platform’s future?
The event highlighted interactive shopping as a core feature, reinforcing that TikTok communities will drive instant interactive shopping experiences in 2025 and beyond.
How do audits improve TikTok community strategies?
Brands conduct reviews of account health, content performance, and comment responsiveness using specialized TikTok audit tools to refine engagement tactics.
What is the best way for brands to stand out in crowded TikTok spaces?
Community management is most effective when combined with trend participation, authentic creator ties, and practices that help brands stand out on TikTok.
