Best AI Chatbot Platforms for 2024

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A chatbot is a special computer program using artificial intelligence (AI) which conducts a conversation with people, either via auditory or text input. Programmers design chatbots to realistically simulate how humans speak as conversational partners. Brands increasingly using chatbots to communicate with their customers and market their products.

There are a wide range of AI chatbot platforms available to help brands develop suitable chatbots to help them attract and retain customers. These AI chatbot platforms usually contain tools to help you develop and customize suitable chatbots for your customer base.

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With their ability to guide customers through the marketing funnel, keep people engaged after sales all the while adding personality to a company's brand, AI chatbots are adding new value to brands’ content marketing. These chatbots create more personalized experiences for customers by tailoring companies' responses and content to the customers' queries and interests, which aids reputation management. They are also cheap and can work around the clock without requiring human intervention.

According to Grand View Research the global chatbot economy will total $1.25 billion by 2025. A survey done by Oracle showed that 80% of business decision-makers said they already used chatbots or plan to use them. lists more than 1,350 chatbots and virtual agents in use around the world. Many large brands have created fascinating bots that have hit it off with their customers and their target demographics. Most people already know or use chatbots in some form, such as Siri, Alexa, Cortana and Google Assistant.

What is an AI chatbot?

A chatbot is a computer program that imitates human conversation, either spoken, written or both. Chatbots have conversations with people online, and developers usually design chatbots in the hope that its users will not be able to tell whether they’re talking to a person or a robot.

The term chatbot comes from “chatterbot,” a name coined by its inventor, Michael Mauldin, in 1994. He created the first chatbot named Julia. A chatbot (also known as a talkbot, bot, IM bot, intelligent chatbot, conversation bot, AI conversation bot, artificial conversation entity, or virtual talk chatbot) is a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods.

What differentiates Artificial Intelligence chatbots from regular chatbots is that it is possible for chatbots to “learn” things about users by tracking patterns in data. Without training, these chatbots can then apply the pattern to similar problems or slightly different questions. This ability gives them the “intelligence” to perform tasks, solve problems, and manage information without human intervention.

AI chatbots are very much the future of online marketing, with many businesses incorporating it in their inbound marketing strategies. Here are the 27 of the best AI chatbot platforms to build the exact right bot for your business.

ai chatbot platforms

1. DeepBrain AI

DeepBrain AI

DeepBrain AI is a trailblazer in conversational AI, known for its hyper-realistic AI avatars with a 96.5% similarity to human models. These avatars capture intricate facial features, accents, and gestures, redefining engagement.

DeepBrain AI is committed to seamless, natural interactions, responding within one second. Brands can personalize their AI avatars, ensuring a unique user experience. The platform’s AI Human portal simplifies response generation, accommodating .txt or .pdf uploads and LLM integration. DeepBrain AI leverages large language models like ChatGPT for lifelike conversations, fine-tuning responses with user data. Security-conscious organizations can integrate AI avatars into closed networks, guaranteeing data control.

Across finance, education, retail, media, and facilities, DeepBrain AI delivers future-ready customer care. Benefits include 24/7 availability, cost-efficiency, high customer satisfaction, and multilingual support. Notably, deploying an AI Human Chatbot can boost online conversions by 40%.

Endorsed by HSBC, Microsoft, and Lenovo, DeepBrain AI excels in conversation design and psychology, continuously improving AI assistants.

DeepBrain AI
4.8 out of 5 stars
DeepBrain AI offers a leading video generator, transforming text into videos swiftly with photo-realistic AI avatars. It provides multilingual support, diverse customizable avatars, and intuitive editing tools, optimizing video production costs and time. Ideal for businesses and freelancers.
Features & Pricing
Pros and Cons
Ease of Use
Overall Score
Features & Pricing
AI Avatars
AI Video Generator
PowerPoint to Video
Face Swap
Price starting at:$30
Pros and Cons
Users can produce AI-driven videos in a mere 5 minutes.
Content is endowed with a touch of genuine feel due to the lifelike AI avatars.
The tool can cater to diverse audiences with its 80+ languages and voice capabilities.
Diverse use, from education by teachers to content creation for platforms like YouTube, underscoring its wide range of applications.
Users on the Starter Plan might find the 10-minute video cap to be somewhat limiting.
Traditional video editing features may be missed by those who lean towards visual editing over text-based inputs.
Best for: Small, Medium, and Large Media & Retail Brands, Agencies, Educators
DeepBrain AI
4.8 out of 5 stars
DeepBrain AI offers a leading video generator, transforming text into videos swiftly with photo-realistic AI avatars. It provides multilingual support, diverse customizable avatars, and intuitive editing tools, optimizing video production costs and time. Ideal for businesses and freelancers.
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2. Birdeye


Birdeye excels in the conversational AI landscape, offering a comprehensive Webchat platform designed to boost customer interactions and support. Efficiency is key with Birdeye’s Smart Inbox, streamlining conversation management based on criteria like location and time.

Collaborative teams benefit from instant notifications and mobile app access for prompt follow-up. Response templates and rules-based auto replies save time and maintain consistency, catering to different scenarios. Streamlined lead capture starts each conversation with essential contact details. Text follow-up ensures engagement even after a chat ends, and attachments expedite issue resolution. In-depth reporting and integration with platforms like Google Analytics provide valuable insights about the customers.

Satisfied customers such as Skinspamed, Echo Wireless, Sunburst Shutters, attest to Birdeye’s impact, demonstrating substantial growth and improved customer interactions. Birdeye empowers businesses to excel in customer acquisition, support, and engagement, making it a compelling choice in the world of conversational AI.

4.8 out of 5 stars
Birdeye is a reputation and customer experience platform for local businesses. We’ve included it in the Social Media Marketing section of our reviews because it includes a comprehensive Social Media module, that includes most of the features offered by standalone social media marketing platform competitors. 
Features & Pricing
Pros and Cons
Ease of Use
Overall Score
Features & Pricing
Social Media Management
Review Management
Review Generation
Online Reputation Management
Customer Messaging
Referral Marketing
Website Chat
Google Reviews
Google My Business
Facebook Reviews
Business Listing Management
Customer Experience
Price starting at:$299
Pros and Cons
Offers a comprehensive range of tools to assist businesses to grow
Social tools are simple to use, yet powerful
The unified inbox makes it easy to keep track of any issues
Has incorporated AI throughout, to expand the usefulness of its tools
Social features are only included in the most expensive plan.
Expensive if you include all the add-ons
Best for: Businesses of all sizes. Pick and choose the add-ons according to your needs and budget
4.8 out of 5 stars
Birdeye is a reputation and customer experience platform for local businesses. We’ve included it in the Social Media Marketing section of our reviews because it includes a comprehensive Social Media module, that includes most of the features offered by standalone social media marketing platform competitors. 
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TIDIO’s Lyro AI Chatbot represents a significant advancement in AI-driven customer support, designed to reclaim up to 70% of a team’s time by automating the response to common questions and executing recurring tasks.

Lyro’s foundation on multiplatform and multilingual capabilities allows it to seamlessly answer questions across any live communication channel in seven different languages, highlighting its adaptability and global applicability. By automating up to 70% of customer inquiries, Lyro significantly reduces the burden of repetitive questions on support teams, providing human-like responses in less than 6 seconds—a stark contrast to the traditional average response time of 2 minutes.

Further enhancing its value, Lyro is designed to grow alongside businesses. It thrives on accumulated knowledge and an expanding array of tasks, ensuring that as businesses evolve, so does Lyro’s capacity to manage their expanding customer service needs. This feature underscores Lyro’s role not just as a tool but as a long-term partner in business growth.

Built on the solid foundations of Claude (Anthropic AI) and proprietary models, Lyro stands as a reliable and secure AI chatbot agent, embodying the best practices in data handling and retention. As part of Tidio’s all-in-one customer service suite, Lyro integrates seamlessly with a broader array of tools, providing a comprehensive solution for enhancing customer engagement and loyalty through professional, human-like responses.

5 out of 5 stars
Tidio brings customer support into the 21st century with an array of tools—from basic automation to advanced AI—designed to help and grow ecommerce businesseses.
Features & Pricing
Pros and Cons
Ease of Use
Overall Score
Features & Pricing
Live chat
Price starting at:$29
Pros and Cons
Clever automations make your live agents’ jobs easier and more efficient
Many prebuilt chatbots and an easy way to build one from scratch make quick work of deploying front line support
Lyro, an AI support agent, scrapes your website and support docs to answer more complex questions
So many a la carte options means a very confusing pricing structure
Best for: Any size brand
5 out of 5 stars
Tidio brings customer support into the 21st century with an array of tools—from basic automation to advanced AI—designed to help and grow ecommerce businesseses.
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EBI.AI have created their own advanced conversational AI platform that comes with free usage for under 100 requests per month. This experienced team develops advanced AI assistants that help people do all sorts of things, like finding recipes, booking appointments or tickets, or sorting out travel plans on the go. EBI.AI create novel chat and voice experiences across all channels with AI assistants that go far beyond your basic FAQ bot. You can set up your AI assistant online and your first couple of weeks of using the platform are free, so you can see how you like it. The best bit is, with EBI.AI, you can get as deep into conversational AI as you want to go. Their platform has everything you’ll ever need to grow your AI assistant over time, including live chat and integration with other business systems you use daily. They’re not tied to any AI provider, plus there’s enterprise-grade security throughout.

Working with you all the way, EBI.AI has a team of specialists who know about conversation design, linguistics and psychology who review every conversation your AI assistant has with your customers. By doing this, they are constantly improving the performance of your AI assistant without you having to lift a finger! The engineers at EBI.AI have also been working in data engineering for more than twenty years, so there are no two pieces of tech they can’t get to talk to each

4.7 out of 5 stars
EBI.AI is an AI-powered technology company that specializes in providing conversational AI solutions for businesses.
Features & Pricing
Pros and Cons
Ease of Use
Overall Score
Features & Pricing
Customizable Chatbots
100+ Languages
Data Analysis
Price on request
Pros and Cons
Customizable solutions: EBI.AI's conversational AI solutions can be customized to meet the unique needs of each business, providing more personalized and relevant customer interactions.
Natural language processing (NLP): EBI.AI's use of natural language processing allows chatbots to better understand and respond to customers' queries, providing a more natural and human-like interaction.
Data analysis: EBI.AI's technology analyzes customer interactions to provide insights into customer behavior, helping businesses improve their overall customer experience.
Limited integrations: EBI.AI's technology may have limitations in terms of integrations with other platforms, which could impact its overall functionality.
Best for: Small businesses and Large Corporations
4.7 out of 5 stars
EBI.AI is an AI-powered technology company that specializes in providing conversational AI solutions for businesses.
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5. ProProfs Chat

ProProfs Chat

Connect, engage, and convert using live chat software built for 24/7 automation. ProProfs Chat is designed specifically for businesses looking for real-time sales and support solutions for their websites. The software enables users to build their custom chatbots that automate support, convert leads, and grow sales.

Building chatbots using ProProfs does not require coding skills. You can easily customize your chat flow within minutes. Create chat invitation pop-ups, customize greetings, and add product tours. Use the chatbot to engage customers proactively by sending personalized greetings or tailored product announcements.

ProProfs Chat also helps ensure a great customer experience by anticipating customer questions, providing quick responses, and resolving issues fast. Canned responses can be set and self-help articles incorporated into chat widgets to give customers real-time answers to their questions.

Other features worth noting are ProProfs’ ease of integration with other apps and data analytics capabilities. The software can be integrated with over 50 apps and platforms so you can build your support bundle. Moreover, ProProfs gives you access to in-depth reports and analytics that help you monitor website traffic, track customer ratings, and analyze performance. These provide you with valuable insights for optimizing customer service and personalization.

With all these features, ProProfs offers businesses a comprehensive customer support solution that ultimately rakes in profits. It is a worthwhile investment for businesses looking for cost-effective yet efficient solutions for marketing, sales, and customer support.

6. Chatfuel


Chatfuel is another great, easy-to-use platform for building bots without coding but specifically for Facebook. Founded in 2015, the platform offers different editing tools for you to design your chatbots as you want them and allows you to set up conversational rules in the dashboard.

The bot will use NLP to understand and recognize phrases, and will send users predefined answers. You can build a chatbot to serve as a customer service advisor, an event assistant, or a personal avatar. A useful feature is that when a person interacts with the chatbot, it adds them to your database, which allows you to reach out to them in the future. Chatfuel’s analytics technology provides insights about the performance of the bot. It has created Facebook Messenger chatbots for various big client including Adidas, TechCrunch, Lego and T-Mobile.

In terms of pricing, some of Chatfuel’s features are free, but the Business Plan starts at $11.99/month to build unlimited bots and for up to 30,000 users.


While a full-service mobile agency, in terms of chatbots, plays in the same field as Chatfuel and Botsify in that it is aimed at non-technical users.

While is easy to use for the novice, it also has features that can build sophisticated behavior. For example, it can store the user’s response to a question in a variable to be reused later in your bot’s replies.

With you can build chatbots for Facebook Messenger and employ various lead generation tools such as chat blasts or broadcast messages (messages sent to multiple users, whether all users or a specific segment), drip campaigns, and list building to enhance business’s marketing efforts. It also allows you to automate customer service by providing the answers to frequently asked questions and reduces the wait time. It allows for easy human intervention and lets you override your chatbot and to enter the conversation at any time.

The starting plan is $199 a month. To get an estimate on’s pricing, you can book an appointment or chat with the team.

8. Aivo


Aivo was started in Argentina in 2012 when its founders were looking for a way to reinvent the communication between companies and their customers. Today, with offices in nine countries, it is one of the world’s largest and most successful AI chatbot platforms and handled over 120 million conversations in English, Spanish and Portuguese the world over in 2018. Their clients include Visa, Uber, LG and General Motors.

Aivo builds bots for organizations of all shapes and sizes. Their bots are AI-powered and allows your business to respond to customers in real-time with either text or voice, and can be set up to understand the different rules for each channel, then adapt to offer the appropriate auto-responses. It easily integrates with a number of third-party tools, including Salesforce and Zendesk.

Aivo’s AgentBot pricing starts at $90 per month, which includes 1,000 monthly sessions. It also comes with a free 30-day trial.

9. Imperson


Imperson is one of the leading agencies in enterprise chatbots that support text, audio, video, AR, and VR on all major messaging platforms. Its full-service creative studio deploys and hosts your bot, and provides an advanced analytics dashboard including real-time insights to improve performance. They also monitor your chatbot’s performance and continuously customizes it based on user behavior.

The conversation navigator uses relationship memory, NLP user intents, and deep dialogue context to lead conversations. And an AI moderator helps to achieve customers’ goals.

According to its website, Imperson strives to build its bots to use natural language that is tailored to each brand’s authentic voice in order to create connections with customers that translate to relationships.

Its partners and clients include Disney, Microsoft, Amazon and National Geographic.

10. Pandorabots


Pandorabots is one of the oldest and largest chatbot hosting services in the world and more than 300,000 chatbots have been built on this platform, including the widely acclaimed Mitsuku chatbot. Developers and enterprises, including Fortune 500s and global brands, use Pandorabots’ cloud-based services to build conversational interfaces for applications and the Mitsuku codebase can be licensed from Pandorabots and incorporated into other chatbot applications.

The platform supports an open standard scripting language called Artificial Intelligence Markup Language (AIML) and while it’s easy to use even for those who don’t have a programming background, it drives sophisticated conversations. Its bots can be built and deployed on web, mobile, home hubs, and popular messaging platforms like Twitter, Telegram, Line, and Slack.

Pandorabots has a free service that allows you up to 1,000 messages/month, Developer plan, Pro plan, and custom Enterprise plan.

11. Genesys


As the industry’s most tightly integrated agent and bot solution, Genesys uses AI to help agents be more efficient and provide seamless transitions from bots to agents. What makes Genesys unique is that it patented its own natural language processing technology to help brands build chatbots that can understand their customers’ intent without the need of keyword matching. Its conversational AI can interpret complex language, remember the context of an entire conversation, and reply to customers with natural responses. Customers can even buy your products through the chatbot. You can also give your chatbot its own personality and run it on most messaging channels. Genesys’s customers include companies such as Intuit, Edible Arrangements, and Vodafone.

12. Meya AI

Meya AI

Meya AI assists you in building sophisticated bots or ‘cognitive applications’, as they call it, without getting stuck on the basics. Its cognitive framework contains everything you will need to build an AI bot and lets you build, host, and train your cognitive application/AI bot in one place.

Its Bot studio has a code editor, test chat, live debugger, and visualizer. It integrates seamlessly with third-party applications and lets you easily scale your bots to take advantage of those that are most popular.

Meya has a dedicated customer support manager that you can communicate with through a private Slack channel. You can expect to receive a response within 12 hours of any query.

Its cloud-based system lets you and your team work collaboratively by allowing you to connect directly to your business backend to send and receive data. You’ll also be able to gather insights into your customers and keep them engaged with your business.

Meya offers a 14-day free trial. Its standard plan costs $99/month.

13. ManyChat


ManyChat is great for creating Facebook Messenger bots for marketing, sales, and support and to grow ROI and revenue. The platform powers more than 400,000 businesses across the world and has supported 1B+ monthly business-to-customer conversations. Its visual drag-and-drop bot-builder allows even novices to set up a Facebook Messenger bot.

It also provides tools to grow your Messenger audience. It lets you broadcast content to all of your subscribers at once. Broadcasts are not based on an algorithm, but go out to your subscribers, who, once they signed up, are forevee yours. You can also automate your Messenger marketing and send messages from RSS, Facebook, Twitter and YouTube based on time delays or certain user actions.

Sign up for free and upgrade to a range of packages depending on how many subscribers you have.

14. Botsify


 If you’re in a rush to get your bot set up and going, Botsify is the platform for you. It is an extremely easy tool to use and you don’t need any programming knowledge to use it. For instance, it lets you create intelligent chatbots for sites like Facebook Messenger, Slack and others without coding. With customizable templates and a drag-and-drop interface it’s as user friendly as they come. The bot can be taught how to handle complex conversations in the future and allows for a live agent to take over a conversation at any point, which can be very helpful if a human intervention is required urgently.

The platform introduces conversation forms which collects information from users through chatbot conversations and it offers plugins for integration of your platform with chatbot via JSON API or RSS Feed. Their customers include Apple, Shazam and Unicef.

Botsify’s Do It Yourself Plan costs $49 per month. It’ll give you two chatbots, up to 5,000 unique users and unlimited messages. It also offers a free 14-day trial.

15. Live Chat

Live Chat

Live Chat is a unique AI chatbot platform that makes capturing leads and buying easy and straight-forward. The Control panel houses all the conversations developed on the web pages of a specific site. You can track users in real-time, start conversations, and even transfer from one exchange to another.

Live Chat has an excellent capacity for customization, analysis, and administration functions. The program is highly recommended by companies and websites with high volumes of traffic, capable of segmenting and managing a quantity of information.

16. Botscrew


BotsCrew chatbot platform is a perfect solution for mid-market businesses and enterprises. The team can adapt the platform to your needs and guide throughout the development process. So it is a low-risk, low-effort solution that can be scaled and stored on your servers if you care about security. And it is more pricy, on the other hand.

You can start with the platform on your own. The platform was created with non-coders in mind. It allows you to create, update, train, and analyze the chatbots results on the go with a simple, user-friendly interface.

The platform currently offers multilingual bots with native integrations with FB Messenger and website widget. You can connect other platforms like WhatsApp, Twitter, Telegram, etc. on-demand. The bot you create will live on multiple platforms with no need to duplicate it.

The BotsCrew chatbot platform pricing starts at $600.00 per month, but the price can vary based on the integrations, features, and customization that you would like to have. The setup fee usually starts from $3K.

17. Zendesk


Zendesk is a popular AI chatbot platform choice for brands. One of the most straightforward chatbot applications to install, it’s naturally integrated into all types of media: voice, chat, social networks.

The benefits of Zendesk are spectacular: advanced personalization, sales/conversion tracking, and real-time monitoring. It allows you to keep a record of all the information related to the chats from a single screen, allowing the configuration of objectives and different follow-ups.

It is one of the best live chat tools for a wide range of businesses, whether small or large. It can be a good fit for 24/7 online service portals that need a broad knowledge base and FAQ searches. Also, the free plan may be sufficient for smaller websites that only need to have one chat at a time.

18. Olark


Olark is an excellent alternative for those businesses that want to attract potential customers, increase sales, and offer support. Olark’s advanced plans offer everything you need for optimal interaction and management: customizable chat boxes, access to chat history, monitoring team performance, or the possibility of conducting pre-conversation surveys.

This conversational marketing platform is suitable for any business looking to grow, as it is designed to help capture leads, increase sales, and provide support.

19. Userlike


Userlike is a chatbot application that can be implemented on your WordPress site. It stands out for its excellent design that enhances the improvement of the user experience: chat widgets, chatbots, and natural integrations on different platforms, CRM, and email.

It also enables analytical reports to help you improve conversation performance and optimization. Finally, they provide GDPR-compliant services, making them an ideal option for companies in the European Union.

It is recommended for medium-sized teams that need a live chat that meets the needs of their customers and allows different integrations with their tools.

20. Pure Chat

Pure Chat

Chabot’s application is designed to increase the skills and tasks of the sales and marketing teams. Supports unlimited conversations managed through a central panel, allowing changing chat widgets’ appearance and access to histories.

The most advanced plans integrate analytics and user and conversation tracking options.

Pure Chat is the ideal solution for sales and marketing teams who need a dedicated live chat operator for pre-sales or support.

21. Jivochat


Jivochat is a live chat tool that allows you to manage and interact with customers in real-time through different communication channels such as your website, Telegram, Facebook, and Viber.

This tool allows you to respond to chats in an estimated time of 15 seconds, offering optimal customer service. Jivo Chat offers visitors a non-invasive chat with personalized messages. In this way, if the potential client decides to start a conversation, you or your agents will receive an immediate notification on their mobile or computer to answer this question.

It is very easy to use and integrates with daily tasks efficiently. Furthermore, it can be installed on an unlimited number of web pages at no extra cost. It is recommended for businesses that need a simple and inexpensive online chat solution to improve the experience with customers interacting in real-time.

22. Freshchat


Freshchat is another one of the best live chat support services with unique features that rival other companies on this list. Conceived to be a conversation and messaging application allows you to start chats in real-time with clients through agents or artificial intelligence. It also offers customer history, live profiles, and custom bots for automated conversations.

Companies looking for not just a live chat, but a complete package on the same platform: support assistant, lead generation tool, marketing automation, and user engagement software.

23. Tawk


It is an engaging free chatbot, fast, and very easy to handle. Its free version can be used without a time limit, which is a great advantage. Some of its features are as follows: more than 1880 emojis, support for 27 languages, offers unlimited chat history, tracking, and statistics. It is recommended for: Any customer service team that needs a fast, reliable, and scalable live chat.

24. Intercom


This powerful chatbot system links your responses based on user behavior and artificial intelligence to understand and benefit from user interaction. Intercom chatbots use visitor browsing information, data, and automated tasks to target users, allowing for more personalized interactions.

It is recommended for any customer support platform based on user behavior and smart segmentation to understand and benefit from customer interaction.


Landbot’s AI chatbot technology automatically customizes messages to increase conversion rates, capture data, and personalize client journeys. Its no-code bot flow builder does this in a way that is engaging for your audience so they stick around on each channel or website conversation.

With its drag-and-drop interface and AI and NLP features, Landbot can automatically reply to questions with keywords that are pre-programmed into the bots’ vocabulary system. It’s a great solution for businesses looking to implement a customer service bot that can be integrated into their website, Facebook Messenger or WhatsApp.

Landbot offers a variety of subscription plans that start at $39 per month. You can test the app for free, but if you want to use more or all of its integrations, features, and support, then choose their Starter, Pro or Business subscriptions.

26. Dialogflow


The Dialogflow platform provides a suite of tools that can be used to design and integrate an intuitive conversational user interface into your mobile app, web application or device. As the software understands natural language, it can analyze the input from customers and provide responses that are both engaging and natural-sounding.

Dialogflow’s Google cloud extension can be purchased at $0 to try it out. It is priced monthly based on the edition and the number of requests made during that particular month. New customers receive a $300 credit for their first use with the platform, which expires 12 months from their activation date.


If you’re a developer, you really need to check out the API and its easy interface, which lets you build applications and devices with natural language processing. Powered by Meta, this no-frills tool can be used in apps or devices of all sorts, including chatbots. By adding some lines of code, you’ll even have speech recognition capabilities, making your app more personal and towards your customer’s needs.

Unlike other types of chatbot software programs on the market, is open source. Although it is flexible, it was built with developers in mind and those who are already familiar or comfortable working on other open-source solutions. If you’re looking to add speech recognition or voice control to your app or device, you will just need some skills in programming and an understanding of how they work if you want it done right.

How to choose among the best AI chatbot platforms?

With the rising number of AI chatbot platforms around, it can be difficult to choose the best one. 

The best way to determine which chatbot platform is the right fit for your business is by conducting enough research on what each platform has to offer together with the kind of bot experience you want your customers to have.

How to choose among the best AI chatbot platforms

Define your company's business needs related to the messaging platform.

Every business is different and will have different needs. Some need a platform that can handle multiple chatbots, while others want to start small and grow as needed.

When you define the scope of your business, you will be able to determine which platform is the best fit for your needs. It will not only give you a better understanding of the chatbot market but also improve your chances of success.

Consider the messaging channels user experience.

When choosing an AI chatbot platform, it is important to consider the user experience of the messaging channels you will be using. Different chatbot platforms offer different features and integrations, so you will want to find one that offers the best experience for your particular needs, and is able to deliver on that promise.

There are a few things to look for when evaluating the user experience of chatbot platforms. First, how easy is it to use? The platform should be intuitive and easy to navigate. Second, how reliable is the platform? You don’t want your chatbot going offline or losing customer data. Third, how responsive is the platform? The platform should be able to handle a high volume of requests without slowing down.

Finally, and perhaps most importantly, how human-like is the platform? The best chatbot platforms are those that can provide a more natural and realistic conversation experience. That means the chatbots on the platform should be able to understand user intent and respond accordingly.

After all, chatbots are meant to improve communication, not complicate it. Find a chatbot platform that offers a great user experience on the messaging channels you are using and you will be one step closer to improving your business communications.

Research key features and reporting capabilities for integrations.

When it comes to choosing the best chatbot platform for your business, there are a few key features and capabilities you'll want to research.

First of all, consider the conversation flow. How will users interact with the chatbot? Will they need to type out questions or can they just select from a list of options? Make sure the platform you choose supports the type of conversation flow you're looking for.

Secondly, research on the flexibility of the chatbot. Can you create multiple chatbots that you can use with your brand? Does the platform have the ability to customize the chatbot's appearance? These features may seem simple, but having them available could make an impact on the overall experience of your customer.

Moreover, research on the kind of analytics each AI chatbot application provides. What kind of reporting do they offer? Do these reports give data together with your other systems that can give you a more complete picture of your customer? In the world of technology, data is king. If an AI chatbot can provide you with additional data that can be used by your business, it's a win.

How scalable are these chat development platforms?

As businesses become more reliant on AI chatbots for frontline support to provide customer service, it's important to choose a platform that is scalable. As your business grows, you will want a platform that is regularly updated with the latest advances in AI technology.

AI chatbots that cannot handle increased traffic as you accommodate more users will quickly become overloaded. This will lead to longer waiting times and even more frustrated customers. Likewise, chatbot features that are not regularly updated can quickly become outdated, leaving bots unable to provide a high level of service.

The bottom line is, that you will also want a platform that offers regular updates and new features to keep your chatbot fresh and engaging. That way, you can continue to provide your customers with the best possible experience.

Make sure the AI chatbot technology has secure interactions for data.

As people become more reliant on technology, it's important to make sure that any personal and sensitive information is kept secure. The last thing you want is to have this data compromised and be used for identity theft or other malicious purposes.

Security should be a top priority when choosing an AI chatbot platform. Make sure to choose one that offers the following:

  • End-to-end encryption of all information exchanged between the customer and chatbot. This will help protect your customers' personal information from being intercepted by third parties.
  • User authentication system. This will ensure that only authorized users can access your customer data.
  • Provision for detailed logs of all interactions. This will allow you to track any unauthorized access to your customer data and take appropriate action if necessary.

By taking these measures and precautions, you can ensure that your customer data is always safe and secure.

Check out chat software customer services solutions and help tools

When choosing an AI chatbot platform for your business, customer support should be one of your top priorities. After all, chatbots are designed to interact with customers on your behalf, so you'll need a team in place to provide assistance in case things go wrong.

Luckily, most chat software providers offer 24/7 training and customer support through a combination of live chat, phone, and email. However, some platforms also offer knowledge bases and help tools that can be extremely helpful when troubleshooting issues. Be sure to check what customer support options are available for your choice before making your final decision.

Compare pricing plans and payment options.

Pricing plans and payment options are important considerations when choosing an AI chatbot platform for your business. Some of them offer a free trial period to allow you to test the features and see if it is a good fit for your needs before committing to a monthly or annual subscription. Others charge a one-time fee for access to the platform.

You want to find a platform that has a pricing plan that fits your budget, while also providing the features and functionality that you need. Once you have made a shortlist, it could help to take some time to read the reviews before making your final decision.

Get expert advice on AI chatbot builder trends.

When it comes to choosing an AI chatbot platform, there's no shortage of options—making it tough to determine which is right for your business.

If you're still not sure which chatbot platform is right for your needs, consider enlisting the help of experts and checking out user reviews. Take advantage of the available resources online, such as forums and product reviews. Alternatively, you can hire a consultant to help you choose the best platform for your specific needs.

Chatbots are the future of online marketing

AI chatbot platforms have become increasingly popular in recent years, and for good reason. AI chatbots can be extremely effective for your business, providing a cost-effective way to automate customer service, sales, and marketing.

Even though there are several options available, there are a few key factors to consider that will help you make the best decision for your business.

First, consider your budget. AI chatbot platforms can range in price from a few hundred dollars to several thousand dollars per month. Second, think about your company's needs. What type of customer service do you need? What kind of sales and marketing automation do you require? 

Keep in mind that AI chatbot technology is still evolving rapidly, and we do not see it slowing down in 2024 and in the years to come. This trend is only going to continue to grow, making it as good a time as ever to start using AI chatbots for your business. With so many advantages, there's really no reason not to give them a try.

Frequently Asked Questions

What are the best AI chatbot platforms?

There is a wide range of AI chatbot platforms available to help brands develop suitable chatbots to help them attract and retain customers. These AI chatbot platforms usually contain tools to help you develop and customize suitable chatbots for your customer base. We have examined 27 of the best AI chatbot platforms to build the best bot for your business.

On which platform can a chatbot be deployed?

You can build a chatbot for your business on any of the AI chatbot platforms we have covered in this article. Select the one that appears most suitable for your needs and budget. You can deploy your chatbot in numerous places, basically wherever you wish to communicate online with the public, but don’t want to tie up staff to have the conversation. These include website landing pages, messaging platforms (Facebook Messenger, WhatsApp, and the like), or in a mobile app.

What is AI-based chatbot?

A chatbot is a special computer program using artificial intelligence (AI) that conducts a conversation with people, either via auditory or text input. Programmers design chatbots to realistically simulate how humans speak as conversational partners. Brands increasingly use chatbots to communicate with their customers and market their products. An AI chatbot can understand language wider than a set of pre-programmed commands and continues learning based on the inputs it receives. It can make changes based on patterns and become smarter over time.

What is a chatbot platform?

There is a wide range of AI chatbot platforms available to help brands develop suitable chatbots to help them attract and retain customers. These AI chatbot platforms typically contain tools to help you develop and customize chatbots for your customer base. Each of the chatbot platforms takes its own approach to help you build the most suitable AI chatbox for your needs. Many of the platforms enable you to create a basic chatbot for free and add improved tools for an additional cost.

Is Alexa a chatbot?

Amazon Alexa, Apple Siri, Microsoft Cortana, and Google Assistant are all, to some extent, chatbots. A chatbot is a special computer program using artificial intelligence (AI) that conducts a conversation with people, either via auditory or text input. This is precisely what you do when using Alexa and the other products mentioned. However, none of these apps are as advanced as many other chatbots – they really only give predetermined answers to questions that people ask, rather than using much AI to learn from conversations.

How do you make an intelligent chatbot?

The easiest way to make an intelligent chatbot is to sign up for one of the platforms we have covered here. You can use the tools they provide to make a chatbot that will meet your needs. Most of these platforms cater to non-coders. For example, Botscrew allows you to create, update, train, and analyze the chatbots results on the go with a simple, user-friendly interface. Many other platforms also cater for non-technical users. Some, like ItsAlive and Pandorabots, target more technical users.

About the Author
The Influencer Marketing Hub Team brings together a diverse group of experts with a passion for influencer marketing, digital trends, and social media strategies. Each piece of content crafted by this team is researched and written to provide valuable insights, tips, and updates for our readers. Our authors are dedicated to delivering high-quality, informative, and engaging articles that help businesses and influencers thrive in this rapidly changing digital world.